ITS GOALS

Our goal is to provide an innovative, customer-focused, and robust foundation for information technology solutions that enable the university community to pursue excellence in research, education, and public service. We seek to establish trust with our customers through professionalism, honest and open dialogue, high-quality customer service, and a commitment to partnership and collaboration. 

ITS ORGANIZATION

 ITS is organized into four large groups as described below:

• Customer Care Services: Responsible for providing helpdesk, A/V, and field service assistance and support for general computing and classroom technologies
• Academic Technology: Responsible for providing assistance, Faculty training and support, and instructional design assistance
• Application Services:  Responsible for managing enterprise wide applications and the data needs of the campus
• Infrastructure Services:  Responsible for implementing, managing and maintaining server platforms and networking/communications infrastructure

To reach any of the Information Technology Services staff please call the Help Desk at (210) 784-4357 (HELP)

President of Texas A&M University-San Antonio

Name	Title	Email
Hector Ochoa	President	Hector.Ochoa@tamusa.edu

Vice President of Business Affairs and CFO

Name	Title	Email
Leonard Cullo	VP of Business Affairs | CFO

CIO Team

Name	Title	Email
William Griffenberg	CIO	William.Griffenberg@tamusa.edu

Customer Care Services

Name	Title	Email
Daniel Rendon	Director, Customer Care Services	dmrendon@tamusa.edu

 

Name	Title	Email
Moises Carlos	Customer Care Team Manager	mcarlos@tamusa.edu

TAMU-SA Helpdesk Team

Name	Title	Email
Roberto Marty	Senior Help Desk Agent	rmarty@tamusa.edu
Adrian Perez	IT Generalist	adrian.perez@tamusa.edu
Emily Godoy	Student Worker	emily.godoy@tamusa.edu
Jennie "Rachelle" Delgado-Flores	Student Worker	jennie.delgado@tamusa.edu
Eric Gerner	Student Worker	eric.gerner@tamusa.edu
David Abundis	Student Worker	david.abundis@tamusa.edu

Field Services Team

Name	Title	Email
Clay Britt	Field Services Manager	clay.britt@tamusa.edu
Elex Valdez	Apple Field Tech II	elex.valdez@tamusa.edu
Jenae McNiel	Field Service Tech II	jmmcniel@tamusa.edu
Nathaniel "Nate" Moore	Field Service Tech I	nathaniel.moore@tamusa.edu
Jesus "Jesse" Chavera	IT Generalist I	jesus.chavera@tamusa.edu
Calissa Huizar	Student Worker	chuizar@tamusa.edu
David Fuentes	Student Worker	david.fuentes@tamusa.edu
Dalton Bilbrey	Student Worker	dbilbrey@tamusa.edu
Diego Saldana	Student Worker	dsaldana1@tamusa.edu

AV Team

Name	Title	Email
Juan Vazquez	Audio Visual/Infrastructure Administrator I	Juan.Vazquez@tamusa.edu
Kevin Mendoza	Audio Visual/Infrastructure Administrator II	kmendoza@tamusa.edu
Meera Phillips	Student Worker	Meera.Phillips@tamusa.edu

 

Academic Technologies Team

Name	Title	Email
Ruben Caudillo-Porras	Learning Management System Function Lead	rcaudill@tamusa.edu
John Zibluk	LMS Functional Analyst II	jzibluk@tamusa.edu

Infrastructure Services

Name	Title	Email
Matt Broughton	Assistant Director, Infrastructure	Matt.Broughton@tamusa.edu

Network Team

Name	Title	Email
Brandon Williams	Network Analyst III	Brandon.Williams@tamusa.edu
Lee Watkins	Telephony/Network Analyst	Lee.Watkins@tamusa.edu

System Administration Team

Name	Title	Email
Shane Donely	System Administrator	Shane.Donely@tamusa.edu
Syed Rizvi	System Administrator	Syed.Rizvi@tamusa.edu
Jamie Gutierrez	System Administrator	Jamie.Gutierrez@tamusa.edu
Jack Clinkenbeard	System Administrator	Jack.Clinkenbeard@tamusa.edu
Ruben Prado	System Administrator	rprado@tamusa.edu

Web Services

Name	Title	Email
James Meyer	Assistant Director Web Services	James.Meyer@tamusa.edu

Web Services Team

Name	Title	Email
Fernando Estrada	Web Developer II	fernando.estrada@tamusa.edu
Jose "Joey" Gonzales	Web Developer II	jose.gonzales@tamusa.edu
Joshua Ibrom	Student Worker	joshua.ibrom@tamusa.edu
Kevin Hernandez Garcia	Student Worker	kevin.hernandez@tamusa.edu
Liliana "Lili" Martinez	Student Worker	liliana.martinez@tamusa.edu

Finance and Administration

Name	Title	Email
Jessica Nino	Director, IT Finance & Administration	Jessica.Nino@tamusa.edu
Frank Ramon	Assistant Director, IT Finance & Administration	framon@tamusa.edu

Business Team

Name	Title	Email
Ruby Castro	Business Administration I	rcastro@tamusa.edu
Minerva Reyna	Federal Workstudy	mreyna1@tamusa.edu

Security Services

Name	Title	Email
Johnathan Cooper	Chief Data & Information Security Officer	jcooper@tamusa.edu

Security Team

Name	Title	Email
Vaishali "Vai" Bhatt-Dominguez	Identity and Access Manager	vai.bhatt@tamusa.edu
Sylvia De La Pena	Information Security Analyst III	Sylvia.DeLaPena1@tamusa.edu
Derek Ortiz	Student Worker	derek.ortiz@tamusa.edu

Development Operations Services

Name	Title	Email
Lionel Cassin	Executive Director, Dev Ops & Acting CISO	Lionel.Cassin@tamusa.edu
Chandrika Rao	Unpaid Intern	cnrao@tamusa.edu

 

Enterprise Applications

Name	Title	Email
Alana Crawford	Director, Enterprise Apps	alana.crawford@tamusa.edu

System Intergration Team

Name	Title	Email
	System Integration Manager
Don Pingenot	System Integration Administrator	dpingenot@tamusa.edu
Jack Collins	Integration Specialist	jack.collins@tamusa.edu

Enterprise Application & DBA Team

Name	Title	Email
Caryn Witt	Database Systems Manager	caryn.witt@tamusa.edu
Horace Robinson	Enterprise App Developer III	Horace.Robinson@tamusa.edu
Daniel Gondek	Enterprise Report Analyst I	daniel.gondek@tamusa.edu
Joel Lerma	Enterprise App Specialist I	joel.lerma@tamusa.edu
Eric Canull	Enterprise App Developer IV	Eric.Canull@tamusa.edu
Mary Braxton	Business Analyst II	mbraxton@tamusa.edu

ePMO

Name	Title	Email
Jose Sanchez	Assistant Director of ePMO	Jose.Sanchez@tamusa.edu

ePMO Team

Name	Title	Email
Matthew Livingston	Project Manager II	matthew.livingston@tamusa.edu

Organization Chart