Workstation Refresh Program
Overview
The Campus Computer Refresh Program coordinates a workstation replacement for every full-time staff and faculty position once every five (5) fiscal years. Our goal is to refresh approximately the same number of staff and faculty computers each year, subject to budget availability. Your request may fall in the priority depending on the listed prioritized categories below.
Priorities
- Priority 1:
A current employee’s device is of age to be replaced; IT will replace it one-for-one with a similar device. For example, if a user has a high-end device, they will receive a high-end device. If the employee desires a different model during the refresh, the department will pay the difference in the cost. - Priority 2:
A department computer is used for administrative purposes, not assigned as a workstation to an individual. For example, if a department uses a computer for adjunct faculty or student workers.
Eligibility
The campus computer refresh program is designated to provide current employees with computers every five years who meet the following criteria:
- Full-time staff (part-time employees are not eligible)
- Full-time faculty (adjunct faculty are not eligible)
*Please note the following are ineligible for a computer refresh
- Net new positions
- Temporary or contractor positions such as adjunct faculty and graduate assistants
- Student worker and work-study positions
- Grant-funded purchases
**Departments may request the purchase of a new computer with departmental fund
Request New Department Computer
One Computer Per Person
The ONE COMPUTER PER PERSON approach provides employees with a consistent working environment and reduces campus expenses. Aside from research devices and other special considerations, most employees will only have one computer assigned for work purposes.
As noted, there may be an instance where a secondary computer, extra device, or laptop may be needed for grants, research, or new part-time, temporary employees. The department funds all secondary or extra computers.
iPads and other tablet-based devices are not considered computers and will not be considered in the refresh planning process.
Please consult with the IT Finance Team if you have any questions, as they can help you assess and address your specific computer requirements.
If you have any questions about the Campus Computer Refresh Program, don't hesitate to contact the ITS Finance Team at itbusiness@tamusa.edu.
Frequently Asked Questions
-
Who is eligible for a new laptop device via the campus computer refresh program?
All full-time permanent state staff employees who require an assigned computer are eligible for a new laptop when hired and a subsequent replacement laptop device every five years. Part-time state employees, temporary state employees, and non-state employees are NOT eligible for a computer refresh. Departments with part-time or temporary employees may request to purchase a new computer with departmental funds. -
Do I have to return my current computer to receive my new replacement laptop?
Yes. In keeping with the ONE COMPUTER PER PERSON practice, you must return your old laptop or desktop when obtaining your new device. Once you have been scheduled for the replacement, a member from IT will assist in backing up your files to the new device. -
Is my secondary device (tablet, iPad) eligible for replacement?
No. These are not considered primary workstations. Departments can opt to purchase and replace these for their employees at the department’s expense. -
How will I know that I am eligible?
Submit a request to IT at the following link. Once your eligibility is reviewed and confirmed, we will contact you. Please allow 3-5 business days for review. -
How long will it take to get my computer refreshed?
If the device is in stock, the turnaround time is estimated to be completed in 5-8 business days. If we have to order the device, the turnaround time can take 6-8 weeks from the time of purchase.